How to cancel Strava

Cancel on the website

You subscribed on the Strava website.

1. 01Log in to your Strava account.
2. 02Select your profile picture in the top right corner.
3. 03Go to Settings, then My Account, then Cancel Subscription.

Cancel at least 24 hours before the renewal date. If it just renewed, cancelling does not start a refund.

Cancel in Google Play

You subscribed in the Android app.

1. 01Open the Strava app and go to the You tab.
2. 02Tap the gear icon to open Settings.
3. 03Select Your Strava Subscription, then Manage Your Subscription.

You can also manage it in Google Play. A Google Play refund typically must be requested within 48 hours, and Google decides.

Cancel in the App Store

You subscribed in the iOS app.

1. 01Open the Strava app and go to the You tab.
2. 02Tap the gear icon to open Settings.
3. 03Select Your Strava Subscription, then Manage Your Subscription.

Apple handles the charge and any refund. Strava says it cannot refund, change, or escalate an App Store charge. Apple's refund window is typically 48 hours, and Apple decides.

How to know it worked

• —You keep subscription features until the end of the current term.
• —The end date is on the subscription management page.
• —Your activities and data stay. You only lose the paid features.

Watch out for

• —In the United States, the pricing page lists $11.99/month or $79.99/year, plus applicable taxes. A Family Plan is $139.99/year. Strava + Runna is $149.99/year. Taxes are extra on each.
• —The subscription renews on its own unless you cancel at least 24 hours before the renewal.
• —Cancel on the same platform that billed you. The website cannot cancel a Google Play or App Store subscription.
• —A free trial is billed when it ends unless you cancel at least 24 hours before that.
• —The terms say Strava can raise the fee after reasonable notice. The new fee starts on the next billing date.
• —Strava Support does not offer a callback. If you cannot get into the account, email support@strava.com.

Strava refunds

• —On the website, you can ask Support for a full refund within 14 days of purchase. After 14 days, Strava says the subscription is non-refundable.
• —A renewal that already happened is not refunded just because you then cancel.
• —Google Play refunds are Google's decision, and the help page says to request one within 48 hours.
• —App Store refunds are Apple's decision. Strava cannot issue them. The help page says to request one within 48 hours.
• —In most cases, refunds take around 5 to 7 business days, and can take longer.
• —A gift subscription can be refunded within 14 days of purchase. If it was already redeemed, the recipient's subscription goes back to Free.