Do it yourself
Cancel PrepScholar yourself
TLDR: Email support@prepscholar.com with the account email during the 5-day trial and they void the pending charge. That window starts when the diagnostic is submitted, and it ends no later than 7 days after payment details are entered. The course does not renew after the year. A payment plan cannot be stopped just because you stopped using it.
Email during the trial
You bought Complete Online Prep and the trial is still open.
- 01Email support@prepscholar.com.
- 02Include the account email. The FAQ says no explanation is needed.
- 03Send it before the trial ends.
The SAT FAQ says the 5-day window starts when you submit the diagnostic, and it cannot run longer than 7 days (168 hours) after you enter payment details. A pending charge is placed and is voided if you email in time. The terms say a product advertised as a Free Trial is not charged until the trial ends. For that product, the email subject is "Cancel Trial Request." That trial ends at the earlier of 5 days after the diagnostic or 7 days after payment details.
How to know it worked
- The SAT FAQ says the account does not auto-renew. After 1 year, or 2 years if you bought the $577 plan, it expires. The card is not charged again unless you enter payment details again.
- You have 12 months of access to Complete SAT Online Prep by default.
- At most one refund is given per household. The terms say that covers every package type and test type.
Watch out for
- The same FAQ lists 1 (866) 811-5546 for an Expert Academic Advisor. The cancel step they print is the email.
- The terms say a payment plan is collected like a loan. You cannot stop the payments just because you dislike the package or stop using it. A charge that fails can be tried again after 2 business days. More than 5 business days late, they may pursue collection, and you can owe the collection costs.
- For tutoring packages, the terms say tutoring already delivered is not refunded in the 5-day window. The rest can be.
- A paid package extension has no trial refund, and it is not part of the point guarantee.
- One person studies on each package. They may close an account they believe is shared, with no refund.
- Optional extensions, if you ask by email, are 3 months for $75, 6 months for $150, and 9 months for $225. Those are not an automatic renewal.
PrepScholar refunds
- Complete Online Prep: email during the trial and they void the pending charge. The terms call the 5-day window a refund with no reason needed.
- The SAT score guarantee is separate. Finish every assigned skill lesson and practice test, have an official SAT or PSAT from the 4 years before the account, take an official SAT within 60 days of finishing or on the next date, and get the request in within 360 days of purchase. A starting score under 1370 needs a gain of 160 points or more. A starting score of 1370 or higher needs a 1530 or higher. The College Board has to mail the full score history to Allen Cheng, PrepScholar Inc., 625 Massachusetts Ave, Floor 2 Cambridge, MA 02139. Then email the account address and payee details. They issue it within 60 days. One guarantee refund per household.
Sources · checked 2 November 2026
