How to cancel LifeLock

Stop renewal in your account

You bought from LifeLock or Norton and can still sign in. Do this before the billing date.

1. 01Sign in at the LifeLock member portal or My Norton.
2. 02Open My Account, then My Subscriptions.
3. 03Click Cancel Renewal or Manage Subscriptions for the membership you want to stop.
4. 04Follow the on-screen instructions.
5. 05Wait for the confirmation message. Allow up to 24 hours for it to show on the account.

The membership continues through the period you already paid. It does not renew after that.

Cancel by phone

You cannot sign in, or you want Member Services to cancel it.

1. 01Call 1-800-543-3562 (1-800-LifeLock).
2. 02Say you want to cancel the LifeLock membership.

LifeLock's contact page says it is available on this number 24 hours a day, seven days a week.

Cancel in the App Store or Google Play

You bought the plan as an in-app purchase in the LifeLock app. Norton says those can only be changed or cancelled in the store.

1. 01On iPhone or iPad, cancel the LifeLock subscription in your Apple App Store subscriptions.
2. 02On Android, cancel it in your Google Play subscriptions.

Deleting the LifeLock app does not cancel the subscription.

Billed by someone else

Your employer, a partner, a service provider, a retailer, or another reseller bills you.

1. 01Cancel through that company. Norton says plans from an employer or partner are managed through that channel.
2. 02LifeLock's own refund rules are for a membership bought directly from them.

How to know it worked

• —A confirmation message appears on the account. Allow up to 24 hours.
• —A confirmation email goes to the address on the account. Allow 24 to 48 hours.
• —Stopping renewal does not end the paid period early. The membership runs until that period ends, then it stops.
• —A refund is a separate request to Member Services. Those requests are typically processed within a few days.

Watch out for

• —The plan starts when you pay and renews unless you cancel. LifeLock can charge the next term up to 35 days before the current term ends. The renewal price can change.
• —Individual Core is $124.99 a year or $12.49 a month. Advanced is $199.99 a year or $19.99 a month. Total is $349.99 a year or $34.99 a month. Those yearly prices are also the renewal prices.
• —Norton 360 with LifeLock Select Plus is $99.99 for the first year, then renews at $189.99 a year. Ultimate Plus is $299.99 for the first year, then renews at $364.99 a year.
• —Annual plans include a 60-day money-back guarantee.
• —If an app store, provider, retailer, or other reseller bills you, LifeLock's direct cancel and refund terms may not apply.

LifeLock refunds

• —An annual membership can be refunded in full within 60 days of purchase. Each later annual charge can be refunded within 60 days of that charge.
• —A monthly membership can be refunded in full within 14 days of purchase. Monthly charges after that are not refunded.
• —After a trial, the first annual charge has 60 days, and the first monthly charge has 14 days. Later monthly charges are not refunded.
• —The refund goes back to the payment method used for that charge. Contact Member Services to ask for it.
• —If you do not qualify for a refund, you keep the membership until the end of the paid period.