Do it yourself
Cancel IDShield yourself
TLDR: Put the cancel in writing to memberservices@legalshield.com or mail LegalShield in Ada, Oklahoma, because the FAQ says it has to be in writing. The site terms say cancel at least 5 days before renewal to stop the next charge, and a month already paid is not promised back.
Cancel in writing
The IDShield FAQ says the cancel has to be in writing, and that you can do it at any time.
- 01Put the cancel in writing. Include your name, and a phone number if you have the membership number.
- 02Mail it to LegalShield, One Pre-Paid Way, Ada, OK 74820, Attention: Legal Department.
- 03Or email memberservices@legalshield.com. The IDShield FAQ also says you can call 800-654-7757 with questions. The email on that FAQ line was not printed in plain text.
The site terms, which cover paid subscriptions on LegalShield’s sites, say a cancel has to be in at least 5 days before renewal or the next charge still happens. They point to the LegalShield cancel page for the steps.
How to know it worked
- A subscription renews for the same length of time you bought, unless the offer says otherwise.
- The site terms say cancel at least 5 days before renewal to stop the next charge.
- The IDShield FAQ says you can cancel in writing at any time. Those two pages do not use the same deadline.
- If the card expires, the subscription can stop. Keeping the card current is on you.
Watch out for
- Texting STOP stops texts. It does not cancel IDShield. HELP is for the texts. Those go to memberservices@legalshield.com or (800) 654-7757.
- A price change needs advance notice. Cancel before the new price starts if you do not want it.
- Notices go to generalcounsel@pplsi.com or LegalShield, One Pre-Paid Way, Ada, OK 74820, Attention: Legal Department.
IDShield refunds
- The IDShield FAQ does not promise a refund of a month already paid.
- The site terms do not promise a refund when you cancel before renewal. They say the next charge is avoided if you are 5 days ahead.
Sources · checked 28 October 2026
