How to cancel Life360

Cancel in the Life360 app

You subscribed in the app. Only the person who subscribed can cancel it.

1. 01Open the Life360 app.
2. 02Tap Settings in the upper left, then Account, then Cancel Membership.
3. 03Review the plan, tap Cancel Membership, choose a reason, and tap Continue.
4. 04Tap Yes, Confirm Cancellation.
5. 05If the app opens Google Play or the App Store, tap your Life360 subscription, then Cancel Subscription. During a 7-day free trial, tap Cancel Free Trial.

If you do not see Cancel Membership, cancel on Life360.com. If you bought on the website and you use Android, the terms say you must cancel at Life360.com. An Apple or Google plan also has to be cancelled in that store.

Cancel on Life360.com

You subscribed on Life360.com.

1. 01Log in at Life360.com.
2. 02Tap Manage Membership.
3. 03Scroll to the cancellation section, select the paid membership, and tap Cancel Subscription.

If you did not subscribe on Life360.com, the site cannot cancel it. If Manage Membership is missing, another Circle member may be the subscriber.

Cancel in the App Store

You subscribed with Apple.

1. 01Open the App Store.
2. 02Tap your name.
3. 03Tap Subscriptions.
4. 04Tap Life360.
5. 05Tap Cancel Subscription.

If you signed up in the App Store, you also have to cancel there. Cancelling on Life360.com does not stop an App Store membership.

Cancel in Google Play

You subscribed with Google Play.

1. 01Open the Google Play app and tap your profile icon. Check that the email is the one that subscribed.
2. 02Tap Payments & subscriptions.
3. 03Tap Life360.
4. 04Tap Cancel Subscription.

Pause payments is a different button. It does not cancel the membership.

Cancel a benefits membership

An employer or a benefits reseller signed you up, or you pay by payroll deduction.

1. 01If you pay through payroll deduction, contact your employer to cancel.
2. 02If your employer pays, Life360 says that portion is not refunded to you. Extra services you bought by card are not refunded either.
3. 03If a reseller enrolled you, Life360 says no refund is provided. Questions go to that reseller.

When your employer pays, you pay a benefits plan directly, or a reseller enrolled you, access lasts through the current month's billing cycle.

How to know it worked

• —Life360 does not describe a cancellation email for the membership. The cancellation takes effect at the next renewal date.
• —You keep the paid features until the period you already paid for ends. The terms use an annual plan cancelled two months in as an example: no refund, and the features last the other ten months.
• —Cancelling the membership does not delete the account. Deleting the app, deleting the account, or leaving a Circle does not cancel the membership.

Watch out for

• —The pricing page lists monthly prices of $9.99 for Silver, $16.99 for Gold, and $24.99 for Platinum. Each offers 7 days free, then renews. The annual option is marked Save 17%. Life360 does not list a single annual dollar price on that page.
• —A free trial becomes a paid membership if you do not cancel during the trial. Towing is not included during the trial. You get one trial per person in any 12 months.
• —Only the subscriber can cancel. A family member on Family Payment or Purchase Sharing can start a membership that only their store account can cancel.
• —If a card charge fails, Life360 emails you and gives you 7 days to update the card. After that it may end the subscription.
• —A price increase is emailed in advance, or shown in the service if you have no email. Cancel before the new price if you do not want it.

Life360 refunds

• —Life360 says it does not refund unused time on a membership, except where the law forbids that.
• —The help page repeats that unused subscription time is not refunded, and the paid period runs until it ends.
• —The 30-day satisfaction guarantee on the terms page applies to Jiobit, Tile, Pet GPS, and Pet Tag devices bought on Life360's website. It does not apply to the membership.
• —Questions and complaints can go to support@life360.com or +1 (866) 277-2233.