How to cancel Identity Guard

Cancel in the account

You are at least one day before the next billing cycle.

1. 01Log in to your Identity Guard account.
2. 02Cancel the subscription.

Call member services

You want a person.

1. 01Call 1-855-443-7748.
2. 02Say you want the subscription cancelled.

Email customer care

You want it in writing.

1. 01Email customercare@identityguard.com.
2. 02Say you want the subscription cancelled, and give the email on the account.

How to know it worked

• —Cancel at least one day before the next billing cycle, or that cycle still starts.
• —After a cancel, fees stop and the plan stays on until the end of the cycle you already paid.
• —They email you before a renewal. The renewal price is in the dashboard.
• —A monthly plan is not refunded for the unused days.

Watch out for

• —An older copy of the terms, dated July 2022, lists a different phone, 1-855-993-3061, and a Chantilly, Virginia mailbox. The current terms list 1-855-443-7748 and the Boston address.
• —If Aura ends the service during a paid period, a pro-rated refund is their choice. A cancel for breaking the rules is not refunded.
• —A plan bought through a reseller can be cancelled by calling 1-877-352-0863, or another number they gave you, or in the account. That number is on the July 2022 terms, not the current cancel paragraph.
• —Customer care on the current terms is Aura Identity Guard Customer Service, 250 Northern Ave., 3rd Floor, Boston, MA 02210. Legal notices go to Aura Sub, LLC at that address, Attention: Legal Department, with a copy to legalnotices@aura.com. Email alone is not enough for a legal notice.

Identity Guard refunds

• —The current terms say they do not have to refund an early cancel.
• —The FAQ says a monthly plan is not refunded. Service lasts until the end of that month.