How to cancel IdentityForce

Cancel in the member dashboard

You bought the membership at www.identityforce.com and can still sign in.

1. 01Sign in at transunion.identityforce.com/app/Login.
2. 02Open the menu in the top right.
3. 03Select the Protection Plan tab.
4. 04Click Cancel under your current plan.

The terms limit this online cancel path to a membership bought at www.identityforce.com.

Cancel by phone

You are in the US and want Member Services to cancel it.

1. 01Call (877) 694-3367.
2. 02Say you want the membership cancelled.

The terms say cancel-by-phone operators are available Monday through Friday, 8:00 a.m. ET until 5:30 p.m. ET. The member help page says member support is available 24 hours a day, 7 days a week, excluding major holidays.

Cancel by written notice

You want the cancellation in writing, or you did not buy it on identityforce.com.

1. 01Write that you want the membership cancelled.
2. 02Mail it to Sontiq, Inc. dba IdentityForce, 9920 Franklin Square Drive, Suite 250, Nottingham, MD 21236.

The terms say you can cancel at any time by notice, and that notices about your membership go to that address.

How to know it worked

• —The help page says the membership ends immediately when you cancel, and you are not billed again.
• —The terms say you lose access to the member areas of the site when you cancel, including credit data shown during the membership.
• —Do not assume a cancellation worked until IdentityForce confirms it by email or on the site.

Watch out for

• —Monitoring memberships renew on their own at the then-current rate, for the same length of term, unless you cancel before the current term ends.
• —IdentityForce can change the price. It posts the new price and tries to email the address on the account. If you do not cancel, the terms say you accepted the new price.
• —The online Cancel button is only for a membership bought at www.identityforce.com. A US resident can still cancel by phone.
• —If a third party pays for the membership, IdentityForce does not take your card and does not charge you.
• —The terms say a charge on your card statement is accepted if you do not dispute it with IdentityForce within 60 days of when it first appears.
• —Cancel before the current term ends. The terms say that avoids a late cancellation fee and forfeiture of the renewal fee.

IdentityForce refunds

• —The member help page says every purchase gets a pro-rated refund for the unused portion, the membership ends immediately, and you are not billed again.
• —The terms' refund policy says a cancellation in the middle of a term is refunded for the unused part of that term.
• —The same terms also say cancelling an initial membership any time after purchase forfeits that membership fee.
• —Ask for the refund when you cancel. The terms say a change is not done until IdentityForce confirms it by email or on the site.