How to cancel IPVanish

Cancel in My Account

You signed up on the IPVanish website and can still log in.

1. 01Go to ipvanish.com and open My Account.
2. 02Sign in with your IPVanish username and password.
3. 03Click Subscriptions, then choose change plan.
4. 04At the bottom, select Cancel Subscription.
5. 05Choose a reason and click Proceed with cancellation.
6. 06Check the box next to the subscription, choose when it should end, and click Submit Cancellation.

A confirmation note appears at the top of the screen. Opening the help article does not cancel the account.

Cancel by phone

You signed up on the website and cannot log in, or you want a person to cancel it.

1. 01Call 1-800-591-5241. Phone lines are open 9 am to 5 pm Monday to Friday, Central time (UTC -6).
2. 02Give proof of ownership from your billing source, and say you want the subscription cancelled.
3. 03Wait until support says the account is cancelled. Do not assume it is.

IPVanish cannot cancel a subscription bought through Apple, Google, or Amazon.

Cancel by chat

You signed up on the website and want to cancel with support.

1. 01Open an IPVanish support page and use the chat widget at the bottom right. Chat is offered 24 hours a day, 7 days a week.
2. 02Say you want to cancel, and give proof of ownership from your billing source.
3. 03Save the chat. It counts only if support says the account is cancelled.

Cancel in the App Store

You subscribed in the IPVanish iOS app.

1. 01Open your Apple App Store subscription settings.
2. 02Manage subscriptions and choose cancel.
3. 03Follow the prompts. The plan stays active until the end of the billing period.

The iOS annual plan can include a 7-day trial. Cancel at least 24 hours before the trial ends, or Apple bills the plan. IPVanish cannot cancel this for you. Monthly plans are not refundable.

Cancel in Google Play

You subscribed in the IPVanish Android app.

1. 01Open the Google Play Store app.
2. 02Tap the menu or your profile picture, then Payments & Subscriptions, then Subscriptions.
3. 03Tap IPVanish, then Cancel subscription, and confirm.

Cancel a 7-day trial at least 24 hours before it ends. In the first 30 minutes after a new purchase, Google's Your Apps page can offer Cancel purchase and an automatic refund. After that, cancellation waits until the end of the billing cycle. IPVanish cannot cancel a Google subscription.

Cancel on Amazon

You subscribed through the Amazon app store.

1. 01Open your Amazon account and go to Members and Subscriptions.
2. 02Click Other Subscriptions.
3. 03Select IPVanish and cancel it.

Amazon lets you turn off auto-renew. The period you already paid for stays in force. IPVanish cannot cancel it. Monthly plans are not refundable.

How to know it worked

• —On the website, a confirmation note shows at the top of the screen after you submit the cancellation.
• —IPVanish also sends an account-cancellation email that confirms the request.
• —If a person at support cancelled it, their message has to say the account is cancelled. Anything short of that does not count.
• —Cancel at least 24 hours before the current service period ends. Otherwise the renewal can still be charged.

Watch out for

• —The subscription renews on its own. The terms say fees are charged to the payment account on file at renewal.
• —A renewal is not refundable. The service period ends the day before the renewal date.
• —Cancelling the VPN also cancels a linked service. If that service is LiveDrive or SugarSync cloud storage, the stored files are permanently deleted.
• —Apple, Google Play, and Amazon subscriptions are cancelled only in those stores.

IPVanish refunds

• —The terms say the refund window is the number of days printed on your signup offer.
• —The help page offers a 30-day money-back guarantee to first-time customers who bought an annual or longer plan on the website. Cancel before the 30th day. The refund is processed from the customer portal, within 3 business days.
• —Outside that window, a website cancellation takes effect at the end of the billing cycle.
• —Monthly plans are not refundable. Renewals are not refundable. Signing up again after you already cancelled is not refundable.
• —Apple, Amazon, and Google purchases are outside that guarantee. Ask the store that billed you.